Frequently Asked Questions
Answer all of your questions
01. Purchases & Refunds
What Payment Methods Are Accepted
We currently accept VISA, Mastercard, Cash, Cheque and Eftpos. Goods are shipped once payment has been cleared by your preferred payment method.
How do I get a refund?
Refunds are provided when your product fails a s a result of bad workmanship or unintended malfunction. We comply with the Australian Consumer Law.
Why Can’t I Just Pay On The Website?
Selecting the right lighting product can be tricky. We endeavour to provide a high value service that ensures you buy the right product, the first time.
What Shipping Methods Are Available?
We ship by normal road freight. If your order is urgent, let us know and we will find the right option to get you what you need.
02. Product Information
Do Your Products Have Electrical Compliance?
All of our products comply with all Australian Electrical Standards and many others. If you are ordering from off-shore please advise us and we will confirm your product comply with your local laws.
Can I Get Your Product In A Special Colour?
All products are available for customisation. This generally only becomes commercially viable for orders over 100p – drop us a line to work it out.
Can I Get Your Product With a Longer Arm?
Some of our products are offered as standard with an extended arm, others are available as a customisation for quantities above 50.
Can You Provide Customised Attachment Clamps?
Yes, we love to help fixing people lighting challenges. Drop us a line and we can chat about the best plan.
How Do I Place an Order?
Find the products you like, select the quantity you want and click on the Add to Quote Button. Once you have done selecting all of your products go to the cart and select “Go To Checkout". Enter your details and Click on “Submit for Quote". We’ll be in touch post-haste to sort out your quote.
Do I Need A Account To Place Order?
You don’t need to set up an account to order but it does come in handy to check on the status of your order and if you wish to place repeat orders.